This Privacy Policy applies to Moscure (operated by its parent company based in Gurugram, Haryana, India) and covers all interactions through our website moscure.in, mobile communications, and customer support channels. By using our website or purchasing our products, you agree to the data practices described herein.
If you do not agree with this policy, please discontinue use of our services. For questions, contact us at operations@moscure.com.
INFORMATION WE COLLECT
We collect only the information necessary to process your orders, deliver your products, and provide quality support. This includes:
2.1 Information You Provide Directly
- Full name, email address, phone number when you place an order or contact us
- Delivery address and billing address for order fulfilment
- Payment details (processed securely via third-party gateways — we do not store card numbers)
- Messages, queries, and feedback submitted through our contact form
- Warranty registration details including product serial number
2.2 Information Collected Automatically
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and click-through paths
- Referring URLs and search terms used to find our site
- Session identifiers and analytics data via cookies (see Section 4)
2.3 Information from Third Parties
- Order and logistics data from our shipping partners (e.g., Shiprocket, Delhivery)
- Payment confirmation from payment processors (e.g., Razorpay, PayU)
- Social media profile data if you choose to connect via social login
HOW WE USE YOUR DATA
Your data is used exclusively to operate and improve our services. We rely on the following lawful bases under the DPDP Act 2023:
3.1 Order Processing & Fulfilment (Contract)
- Processing and confirming your purchase orders
- Arranging delivery and providing shipment tracking
- Managing warranty claims, replacements, and after-sales support
- Sending order confirmation and delivery notification emails/SMS
3.2 Legitimate Business Interests
- Improving our website user experience and product listings
- Detecting and preventing fraudulent transactions
- Analysing purchase trends to manage inventory effectively
- Maintaining records required for tax and regulatory compliance
3.3 With Your Consent (Marketing)
- Sending promotional emails, product launches, and seasonal offers
- Personalising advertisements on third-party platforms (Google, Meta)
- Sending WhatsApp messages about your order status or new products
⚠ You may withdraw your marketing consent at any time by clicking "Unsubscribe" in any email or contacting us at operations@moscure.com.
DATA SECURITY
We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
- All data transmissions are encrypted via TLS/SSL (HTTPS)
- Payment data is handled by PCI-DSS compliant payment processors — card numbers are never stored on our servers
- Access to personal data is restricted to authorised personnel on a need-to-know basis
- Our systems are regularly monitored for vulnerabilities and security incidents
- Passwords are hashed using industry-standard algorithms; we do not store plain-text passwords
While we take every precaution to safeguard your data, no method of transmission over the internet is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by law.
YOUR RIGHTS
Under the Digital Personal Data Protection (DPDP) Act, 2023 and applicable law, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where no legitimate basis exists for retention.
Right to Withdraw Consent
Withdraw marketing consent at any time without penalty.
Right to Grievance
Raise a grievance with our Data Protection Officer.
Right to Nominate
Nominate another individual to exercise rights on your behalf in case of death or incapacity.
To exercise any of these rights, email us at operations@moscure.com with subject line "Data Rights Request". We will respond within 30 days of receiving your request.
DATA RETENTION
We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law:
| Data Type | Retention Period |
|---|---|
| Order & transaction records | 7 years (GST / tax compliance) |
| Customer account data | Duration of account + 2 years post-closure |
| Marketing consent records | 3 years from consent date |
| Support & complaint records | 2 years from resolution |
| Website analytics (cookies) | Up to 2 years |
| Warranty registration data | Warranty period + 1 year |
After the applicable retention period, data is securely deleted or anonymised. You may request early deletion subject to our legal retention obligations.
CHILDREN'S PRIVACY
Moscure products are designed for families, but our online services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from children under 18. If we become aware that a child has provided us personal data without verifiable parental consent, we will promptly delete such information. Parents or guardians who believe their child has submitted personal data to us should contact us immediately at operations@moscure.com.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, including e-commerce platforms (e.g., Amazon, Flipkart) and social media channels. This Privacy Policy applies only to moscure.in. We are not responsible for the privacy practices of external sites and encourage you to review their policies before providing any personal data.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
CONTACT US
For any privacy-related queries, data rights requests, or grievances, please reach our Data Protection Officer (DPO):
operations@moscure.com
Phone
+91 80101 11177
Address
DLF Corporate Greens, Tower No-4,
12th Floor, Sec-74A,
Gurugram, Haryana – 122004
We aim to respond to all data-related enquiries within 30 business days. If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India once established under the DPDP Act 2023.