REFUND & REPLACEMENT POLICY

3-Day Damage Replacement Policy

At Moscure, we ensure our products are thoroughly inspected before shipping. However, we understand that damage can occasionally happen during transit. We offer a strictly enforced 3-day replacement policy exclusively for products that are delivered in a damaged condition.

Eligibility for Replacement

• You must request a replacement within 3 days of the delivery date.
• Replacements are ONLY issued if the product was already damaged before delivery (e.g., transit damage).
• We do not offer refunds or returns for "change of mind" or dissatisfaction. The policy applies to damage replacements only.

Validation Process

To validate your damage claim, we require verifiable proof. You must provide:

• A clear video showing the unboxing or the exact damage to the product.
• Clear photographs highlighting the damaged areas and the original packaging.

Please email these files along with your order number to operations@moscure.com. Our team will review the proof and, if validated, arrange for a replacement unit to be sent to you.